The quality of product and service that you provide speaks of what kind of company and organization are you. When quality is a top priority in your business, expect that people will be drawn to your business as they trust companies who provide superb quality in terms of service delivery.
If you feel that your service and product quality is falling behind its competitors, be sure to do the following pointers:
- Do a regular audit of your system
Most of the time, we see the quality of the product or a service delivery once the production is done or the service has already been delivered. But in reality, the quality of the product should be checked in every stage of its production and creation. That is why conducting system and product audit can help you check whether you need to upgrade your system to further improve your output. It would be best if you can do a semi-annual audit to bridge the gap.
- Track gaps and mistakes
Apart from auditing your system, it would be best to keep tabs of your mistakes during the production. Logging mistakes will enable you to see what the common pitfalls are during the production process that can be solved immediately. You can also use the data as part of the auditing process.
- Train staff and employees
Although machines and systems have their set of glitches, it is also up to the employees who are using them who maximize these business equipment and guidelines. It would be best to train employees to properly use company resources to produce quality outputs. They also should be trained to do spot checking to ensure that production quality at all times. Although training staff might be a little costly, every penny you will spend to equipped them with proper knowledge is worth it.
- Assign someone to quality check
Apart from training staff to ensure production and service quality, you might also need to assign an employee that would thoroughly check the work of each employee. Usually it is the managers and the supervisors who do it. But they should be properly equipped with basic knowledge of quality management. Training your middle management to be an ISO 14001 consultant will be a good move on your part. They will be the ones to police the output and check whether there are glitches in the system that can be fixed on site.
Know more about ISO 14001 and ISO 9001 lead auditor course here.